Returns and Refunds:
You have the right to cancel your order within 30 days without giving any reason for doing.
The deadline to cancel an order is 30 days from the date on which you received the goods or on which a third party you have designated, other than the carrier, takes possession of the delivered product.
To exercise your right of cancellation, you must inform us of your decision by a clear statement.
You can inform us by email email@example.com
We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same means of payment you used for the order and you will not incur any charge for such refund.
Conditions for returns:
For goods to be eligible for a return, please ensure that:
- They were purchased within the last 30 days.
- They are in the original packaging.
The following goods are not eligible for return:
- The supply of goods made to your specifications or clearly customized.
- The supply of goods which by their nature are not suitable for return, for example goods which deteriorate rapidly or whose expiration date has passed.
- The supply of goods which are not suitable for return for reasons of health protection or hygiene and which were opened after delivery.
- The supply of goods which, after delivery, according to their nature, are inseparably mixed with other items.
We reserve the right to refuse returns of any goods which do not comply with the above return conditions at our sole discretion.
Return of Goods
You are responsible for the cost and risk of returning goods to us. You must send the goods to the following address:
Carrera 55 # 100 – 51, Barranquilla, Colombia.
We are not responsible for goods damaged or lost in the return shipment. Therefore, we recommend an insured and traceable courier service. We cannot issue a refund without actual receipt of the goods or proof of return received.
If the products were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the products were not marked as a gift when purchased, or if the gift giver shipped the order to themselves for delivery to you later, we will send the refund to the gift giver.